Contact information

Contact Information

If you have any questions about your order, product details, shipping, returns, exchanges, or custom DIY bracelet designs, please contact us.

Customer Support Email:
mengweizhu8@gmail.com

Brand:
Serenc

Business Name:
NOVORAY CROSS-BORDER TRADING CO., LIMITED

Business Address:
RM D07, 8/F, KAI TAK FTY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, HONG KONG

Response Time

We usually respond to customer inquiries within 1–3 business days.

For return or exchange requests, please include your order number and the email address used to place the order.

For damaged, defective, or incorrect items, please include clear photos of the issue so we can help you more quickly.