Terms of service
Terms of Service
This website is operated by NOVORAY CROSS-BORDER TRADING CO., LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Serenc.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
Brand and Business Information
Serenc is an independent crystal jewelry and DIY bracelet brand owned and operated by NOVORAY CROSS-BORDER TRADING CO., LIMITED, a company registered in Hong Kong.
Products and Descriptions
We make reasonable efforts to display our products, colors, materials, sizes, and descriptions as accurately as possible. However, actual product colors may vary slightly due to screen settings, lighting, photography, and natural variations in crystal materials.
Because natural crystals may have unique textures, color differences, inclusions, or patterns, each item may vary slightly from the images shown.
Crystal Meanings and Energy Descriptions
Crystal meanings, energy descriptions, and spiritual references on our website are provided for inspiration, personal expression, and lifestyle enjoyment only.
They are not intended to diagnose, treat, cure, or prevent any medical condition. They should not be considered medical, financial, legal, or professional advice.
Orders and Payments
By placing an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or limit any order if we suspect fraud, unauthorized activity, incorrect pricing, product availability issues, or misuse of our website.
Shipping and Delivery
Shipping times are estimates and may vary due to carrier delays, customs processing, destination country, weather, holidays, or other factors outside our control.
Returns and Exchanges
Serenc offers 30-day free returns and exchanges for eligible items. Please refer to our Refund & Return Policy for full details.
Website Use
You agree not to misuse our website, interfere with website operation, copy our content without permission, or use our products or services for unlawful purposes.
Intellectual Property
All website content, including product images, text, graphics, designs, logos, and brand materials, belongs to Serenc or its content providers. Unauthorized copying, reproduction, or use is not permitted without written permission.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Updates will be posted on this page.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
mengweizhu8@gmail.com
Business Name:
NOVORAY CROSS-BORDER TRADING CO., LIMITED
Business Address:
RM D07, 8/F, KAI TAK FTY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, HONG KONG